Making Contact: A Training for COVID-19 Contact Tracers
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This training is an introductory online course for entry-level COVID-19 contact tracers, for use by health agencies in rapid training of new contact tracers. The training will be augmented by state/local specific training required to orient individuals to jurisdiction-specific protocols.
This training includes four lessons that will take approximately three hours to complete. A certificate of completion is provided when all requirements are successfully met.
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(Coronavirus - COVID-19)
What You'll Learn
- Describe what COVID-19 is.
- Describe how to prevent COVID-19 transmission.
- List symptoms of COVID-19.
- Define social distancing, quarantine, and isolation.
- Describe the incubation and infectious periods.
- Define PUI, contact, and contact tracing.
- Describe the objectives of contact tracing.
- List four fundamentals of contact tracing.
- Describe the importance of privacy protections.
- Identify the four main steps involved in the contact tracing process.
- Name at least three communication techniques for effective interviewing.
- Explain the importance of showing cultural humility during case interviews.
- Describe how to prepare for an interview.
- Explain the four parts of an interview.
- Explain the difference between the two types of case monitoring.
- Describe potential follow-up activities that may be required during monitoring.
- Identify the types of resources and services that may be provided during the monitoring period.
- Explain what it means to escalate or “refer up” a case that needs more help than you’re able to provide